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    How to fix The Dark Pictures Anthology: House of Ashes crashing issue

    The Dark Pictures Anthology: House of Ashes is a survival horror interactive drama video game developed by Supermassive Games available on steam. It is the third of eight planned installments in The Dark Pictures Anthology series. The game is very recently launched and players have reported having issues with House of Ashes crashing either on startup or in-game. In this guide, we will be giving you recommended methods to fix crashing issues with the game.

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    System Requirements

    Minimum System requirements:

    • Requires a 64-bit processor and operating system
    • OS: Windows 10
    • Processor: Intel Core i5-4690K or AMD FX-8350
    • Memory: 8 GB RAM
    • Graphics: Nvidia GeForce GTX 960, 4 GB or AMD Radeon R9 380, 4 GB
    • DirectX: Version 11
    • Storage: 65 GB available space

    Recommended System requirements::

    • Requires a 64-bit processor and operating system
    • OS: Windows 10
    • Processor: Intel Core i5-8400 or AMD Ryzen 5 1600
    • Memory: 12 GB RAM
    • Graphics: Nvidia GeForce 2060 6 GB or AMD Radeon RX Vega 56, 8 GB
    • DirectX: Version 11
    • Storage: 65 GB available space

    Overclocked GPU

    If House of Ashes is crashing at launch then the problem you are facing is that your GPU isn’t powerful enough to run the game. To fix this issue you need to revert it to its default GPU clock. Or alternatively, you can lower graphics settings in the game to stop at launch crashing.

    Players facing a crash at startup issue with House of Ashes, the game only runs on Windows 10 64-bit. If you have another OS then you need to upgrade.

    Disable Antivirus

    Disable or temporarily disable your antivirus or any security programs on your computer. Antiviruses might cause some of the game files to delete resulting in a crash at launch. If you don’t want to disable your real-time protect you can alternatively exclude the game’s folder from it. Then, verify the game files. When restarted the game won’t crash anymore and run smoothly.

    Verify Game Integrity

    If the House of Ashes crashing issue persists you can try verifying the game’s integrity.

    • Open Steam
    • Navigate to Library
    • Right-click House of Ashes and select Properties
    • Open Local Files tab and click the Verify integrity of game files

    Wait until the verification is complete and see if the crashing issues have been fixed. Using this process, Steam will scan all the needed files or fix any corrupted files associated with The Dark Pictures Anthology: House of Ashes.

    Launch from .exe file

    In case the above fixes have failed to fix the crash at launch issue, you need to run the game directly from the location where it is saved. To locate the game save file location you need to 

    • Right-click House of Ashes in Steam
    • Open Manage
    • Click on Browse Local Files
    • Locate the game’s exe and launch the game

    Contact the Official Support

    If you’re still having some The Dark Pictures Anthology: House of Ashes issues after trying all the recommended fixes above, you can always reach the official support team of Rogue Legends. You can visit their official website or join the discussion on the House of Ashes discussion community on Steam.

    For more guides be sure to check out Retrology.

    Mofeeza Masood
    Mofeeza Masood
    A gaming enthusiast, binge-watcher, and writer helping confused gamers with the levels they are stuck on and picky watchers with what they should binge next.
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